Revo Support

From Configuration / Order configuration we can configure everything related to orders. Let's see all the options:

ORDERS:

Dish order: Enable this option to allow selecting the dish order.
Assemble similar products: Select from the drop-down menu the option that best fits: always, never or always group except if they are from different workers.
Round: Activate this option to round prices to .X0 or .X5 in tables with percentages.
Negative quantities: With this option activated you will be able to use negative quantities in the products (-1,-2, etc.).
Print all course: Activate this option so that you are not asked which plate order to print.
Print alphabetically: Enable this option so that the products are printed in alphabetical order.
Keep Print Check Status: Enables this option so that once the account is printed, the status will be maintained until the order is closed.
Ask guests number: When this option is enabled, you will see the screen for selecting the number of diners by clicking on an empty table.
Seat Management: You can select different options:
- No: Service not active
- Seat Management: When you open a new order, the icons of the guests will show up just below the dish order icons. In this way, you can manage the dishes for each diner. Check the article on how to use the Seat Management in the app to get more information about this feature.
- Rates: Instead of displaying the Seat Management icons, when you open or edit a new order, the system will display the Rates icons.
- Open orders in the last open shift: The shift cannot be closed if there are open orders from the last open shift.
  For example, if we open shift A and have 3 pending orders. We also have shift B open, with 6 pending orders. We close 1 order in shift A and close the shift. In shift B, we will need to close the 2 pending orders from shift A and the 6 pending orders from shift B in order to close it correctly.
Menus seats management: Select from the drop-down menu whether we want to manage the chairs in the menus.
Close turn restriction: Apply some restrictions to clocking out.
- No: There are no restrictions.
- Open orders: It is not possible to clock out if there are open orders.
- User open orders: It is not possible to clock out if the user has open orders on his/her account.
Default product: Select the product you want to add automatically when opening a new order. This product is multiplied by the number of selected diners. For example: Covered service.
Without stock product strategy: Select from the drop-down menu how we want to manage products out of stock.
Print check audit: Activate the option to audit the printing of tickets.
Ask cancel reason when removing a product: Every time a product is deleted from an order, a screen will appear with different reasons for cancellation.
Autoselect price rates: Check this option so that orders where all the products have the same rate applied, apply this rate to the new products automatically.
General group required: When this option is enabled, the general group is mandatory for products.
Skip zero payment alert: Check this option to allow zero amount payments to be made without any notification.
Enable optional modifiers: Check this option to enable the use of optional modifiers.

APPEARANCE:

Show square icon: Select this option to display the icons in the app as a square and not as a circle (default option).
Show change message: Select when you want the change message to be displayed when closing an order in the app. For example, an order of €10.50 and you enter €15.50.
Table view accessories: Select the accessories to be displayed on each of the tables in the table plan.
Content accessories: Select the accessories to be displayed in each content of the order.
Date format: Select how to view the date, whether day/month/year or year/month/day.

EMPLOYEES:

Automatic presence: By enabling this option, when the user first uses the code, the system will clock in automatically. Also, if the user had left his presence open on the previous day, the system will clock out.
Share orders: Enable this option to allow users to share orders.
Employee selector: Select from the dropdown how workers will access XEF. Data is obtained directly from the employee's configuration.
- PIN: Enter the numeric combination configured in the employee section, under the APP category.
- QR Code / Barcode / RFID: Through an external device (HID) connected to the iPad, it allows us to use either mode to identify ourselves using a device.
- PIN & QR Code / Barcode / NFC: Through an external device (HID) connected to the iPad, it allows us to use either mode to identify ourselves using a device. Except for the PIN, which can be entered directly on the iPad.
- Magnetic Card: We must configure in the Employees section the identifier part by adding the alphanumeric code we have on the magnetic card used. Once done, we can identify ourselves using the NFC system we have, such as cards, etc.
- NFC: We must configure in the Employees section the identifier part by adding the alphanumeric code we have on the NFC tag used. Once done, we can identify ourselves using the NFC system we have, with the registered NFC.
- Quick: It will ask us what action we want to perform, enter or exit. We will choose one and enter the worker's PIN to perform the chosen action.
- Transparent: When accessing the XEF application, we see the default layout of the main table. To perform any action, we need to tap anywhere on the screen, and it will prompt us to enter the worker's PIN.
- None: Deprecated.
Pin timeout: Select the rest time for REVO to request the pin again.

Note: If you select 0, REVO disables this option and will never ask for the pin.

      Order: 1234 
      Waiter: Luke Skywalker 
      Table: 5 
      Diners: 2 
      {Date} 
      ---------------------------------
      STARTERS                                --> Dish Order
      ---------------------------------
      1  Goat Cheese Salad                    --> Main Menu Product
      1  [M] Green Salad                      --> Set Menu Product (M)
      ---------------------------------
      MAINS
      ---------------------------------
      1  Sirloin with foie
          - Medium 
      1  [M] Paella  
      ---------------------------------
      DESSERTS
      ---------------------------------
      1  Trinity cream
      1  [M] Season Fruit

Important: In order for this option to work, it is essential that the names for the Dish Orders in the Set Menu and the Main Menu are exactly the same.

Note: When it is disabled, the Set Menu and Main Menu plates will show up separately, so this option is totally recommended for businesses where you can combine the menus with the rest of products.

TAKEAWAY:

Important: These options will only work if the working method in the app is set as Takeaway/TPOS or Takeaway.

Print to kitchen on charge: If you check this option, the products will be printed when closing (collecting) an order at the same time in the kitchen and the bar.
Print wait ticket: If you check this option, the waiting ticket for the customer will be printed with a correlative numbering. This way you can notify customers through their waiting number.

Important: If you want to use this option, it is essential that the printer has multisession enabled, so that it can print the invoice and the waiting ticket together. If the printer does not have this option, it cannot be used, because the printer cannot print two consecutive tickets.
Check stock: When this option is activated, online orders with products out of stock will not be accepted.

Orders configuration

ORDERS:

APPEARANCE:

EMPLOYEES:

MENU:

TAKEAWAY:

Contact

Support

Orders configuration

ORDERS:

APPEARANCE:

EMPLOYEES:

MENU:

TAKEAWAY:

Frequent Asked Questions

Tutorials

Contact

Support