- STATUS: ACTIVE


1. PRELIMINARY CONSIDERATIONS
2. HOW TO SET UP REVO HANDY?
3. HOW DOES IT WORKS?
4. PRINTING TO KITCHEN WITH REVO HANDY
5. POSSIBLE ERRORS AND HOW TO SOLVE THEM


Revo Handy is our all-in-one terminal. We can manage orders, print tickets, process payments, all on a single device.


1. PRELIMINARY CONSIDERATIONS

  • If a customer wants to add Revo HANDY to their Revo XEF account, they need to request their bank for the Android terminal model PAX A920 (BBVA or Nepting) or ITOS CM5/CM35 (Comercia, CaixaBank).

  • To be able to make card payments through Revo HANDY, we must have the payment application Smartpay (BBVA), SmartPOSComercia (CaixaBank), or Payment (Nepting, France) installed, configured, and functioning correctly on the terminal.

  • Adding Revo HANDY (order-terminal) to a Revo XEF account counts as an additional device on the corresponding account.

  • In case we receive the terminal without the Revo HANDY application, we must provide REVO with the FUC/Commerce number, fiscal name of the business, and CIF of the company. These details are obtained when configuring the Virtual POS.

When starting the configuration of the Redsys virtual gateway, we will receive an email from Redsys with the FUC number.

Additionally, we also have the Redsys administration module where we can obtain all the configuration data and view all transactions.

From here, internally, we will directly request the bank to activate the Revo HANDY app on the terminal assigned to the customer, and the bank will correctly activate the application.

Note: To use Revo HANDY, it is not necessary to configure a payment gateway; the device handles it on its own.


2. HOW TO SET UP REVO HANDY?


Firstly, we need to activate the Revo HANDY licence on the Revo XEF account.


INTEGRATION CONFIGURATION

1. Access the back-office of Revo XEF.

2. Click on Integrations.

3. From the Add button, search for Handy.

4. Click on Add to add the integration.



5. Fill in the following information:



  • Active:

  • Name: Identifying name of the integration.

  • Test: Disabled

  • Payment Gateway: Comercia (Caixa Bank), Nepting (France), Adyen, or SmartPay (BBVA).

6. Click on Save.


From here, Revo HANDY would be correctly configured.


3. HOW DOES IT WORKS?

1. Open Tables and Manage Orders

Open tables, add products, and modify orders. Our entire product catalogue from Revo XEF is also available on our Revo HANDY terminal.



2. Quick View

We always have all the information for each order at hand:



  • Table number/name.
  • Number of diners.
  • Server who opened the account.
  • Time when the account was opened.
  • Account reference.
  • Order products.
  • Total account.

3. Process Payment and Close Account from the Same Device

We process payment and close the order in the Revo XEF software directly from Revo HANDY.

The payment screen allows us to:



  • Accept card payment.
  • Record cash or other payment methods.
  • Add a tip.
  • Split the bill (equally or by items).

4. Print Receipts and Tickets

We can use the same device to print both purchase tickets and receipts.



5. Manage Takeaway Orders Too

All orders from Revo XEF are available on our Revo HANDY, including takeaway orders.



6. Restaurant Status at a Glance

Revo HANDY has two views that allow us to see the status of our restaurant and manage orders quickly.

Table Map:



  • Rooms.
  • Tables with colour-coded status.
  • Number of diners.
  • Button for quick synchronization.
  • List of open orders.

List of Open Orders:



  • Tables with colour-coded status.
  • Number of diners.
  • Quick view to see the order.
  • Button for quick synchronization.

4. PRINTING TO KITCHEN WITH REVO HANDY

To print orders created in Revo HANDY correctly to the kitchen, we must have the Print Revo HANDY Orders option activated in the Preferences section of the REVO menu in the Revo XEF app.



5. POSSIBLE ERRORS AND HOW TO SOLVE THEM


ERROR MESSAGES DURING LOGIN

1. Device not active: After entering the credentials, you may encounter this error message during login.

This message indicates that the device is not active and that the maximum number of devices allowed in the account has been reached.

Remember that Revo HANDY functions as an additional new device of Revo XEF.



2. Incorrect user or password: This error means that the credentials were not entered correctly.



3. Data could not be sent or received, check the Internet connection: This error means that the device does not have an Internet connection. Please check the Internet connections.



CONNECTIVITY ERROR MESSAGE

Data could not be sent or received, check the Internet connection: This error means that the device does not have an Internet connection. Please check the Internet connections.



WHEN TRYING TO PAY THE APP CLOSES

When trying to pay by card, the Revo HANDY app closes, and a message appears indicating that Revo HANDY has stopped.

This means that the Smartpay (BBVA) or SmartPOSComercia (CaixaBank) payment application is not installed or is not correctly configured on the terminal. Pressing the card icon should automatically open the payment application to perform the corresponding charge.


Revo HANDY app blocked

1. Firstly, close the Revo HANDY app from the background applications and open it again.

2. Once the Revo HANDY app is open, double-click on the version number (for example, "v2.1.1") (at the bottom right).

3. The Debug Mode screen will appear. Ensure that Server is selected as Production and click on SAVE. This will reset the app.



4. Log in again.

If the above steps do not work, close the app again, open it again, and go to the same screen, but instead of clicking on SAVE, click on DELETE APP’S DATA.
If all the above has not worked, restart the device.