1. WHAT IS ERROR FOLLOW UP?
2. RECOMMENDATION
3. INTEGRATION CONFIGURATION
4. HOW DOES IT WORK?


1. WHAT IS ERROR FOLLOW UP?

Error Follow Up is a REVO proprietary integration designed to audit the activity log of an XEF account. This tool allows us to receive a daily email summarizing errors that occurred in the last 24 hours. A very useful option to proactively address potential issues related to the network.


2. RECOMMENDATION

This is a tool created and intended for REVO distributors.

They can automatically audit new establishments, have daily control of accounts, and thus detect and correct any issues that may arise, especially during the initial implementation days.


3. INTEGRATION CONFIGURATION

1. Access the back-office of Revo XEF.

2. Click on Integrations.

3. From the Add button, search for Error Follow Up.

4. Click on Add to add the integration.



5. Fill in the following information:



  • Active: Activated.

  • Name: Identifying name of the integration.

  • Test: Deactivated.

  • Email: Enter the email where you want to receive the list of account errors. If you want to enter more than one email, separate them by commas.

  • Minimum error threshold: Define from how many errors you want to receive an email.

  • Error types: Indicate which types of errors you want to receive:

    • Error: This message represents a failure in some system action. Not all records have a direct connection to the local network.
    • Fail: This message represents a failure in printing or another action. It may be directly related to a malfunction of the local network.
    • Offline: Error message directly related to the local network or device connection. This message is captured from the iOS operating system, indicating no internet connection. It can also be an error related to the printer, indicating that at that particular moment, there is no communication.
    • Retry: This message appears in some actions where the system retries to save. Not all records have a direct connection to the local network.

6. Click Save to confirm the changes.


The integration is now fully configured!


4. HOW DOES IT WORK?

If errors have occurred, we will receive a daily email showing the errors configured earlier. In case there is no error in the activity log or if we have configured a value higher in the "minimum error threshold" field than the existing errors, we will not receive any email notification.

We can also audit the activity log whenever we want and thus receive the email. To do this, go to Integrations, and in the Error Follow Up integration, click on the and finally, on Find now and receive email: