If, when you enter Revo XEF app, it shows the message Device not active, it means that the device is not active.

To solve this problem, follow the following steps:

1. Enter the Revo XEF back-office using your credentials.

Note: You can access from Safari or any other browser of your device.

2. Access to Account / Devices.

Note: If you see the text Improve your account, it means that you have reached the limit of your devices and should add a new one to your license, or else that you have deleted the REVO app. In this case, you will see two devices with the same name and IP address on the list. In this case, you must deactivate or delete the device that appears active of the two; then the system will let you activate the device that was shown as deactivated.

3. Delete the old device by clicking on and then click on OK.

4. Enable the new device that appeared with the Improve your account message.

5. Finally, we log back into the app.