FAQs


The order ticket editor is meant to set up and adapt the tickets to the needs of your business. You can add fields, modify information, and even delete those that you don’t want to show up. In addition, by clicking on the text fields, you can change the size of the font and other text editing options.

                        Order: {Order}
                        Waiter: {Waiter}
                        Table: {Table}
                        Guests: {Guests}
                        {Date}
                        ---------------------------------
                        Starters
                        ---------------------------------
                        1  Big Burger
                            - Extra salsa
                        1  [M]Daily menu
                           [Starters]
                           1  Salad
                             - W/O Onion
                             
                             

You can add the following fields:

  • Logo: Add the logo if you have previously deleted it.

  • Separator: Add a simple separator: ---------------------------------

  • Double Separator: Add a double separator: ======================

  • Empty Separator: Add an empty separator. Use it to add blank spaces between lines.

  • Partial Cut Separator: Add a partial cut on the ticket. This way, the printer will partially cut the ticket.

    Note: Only Star printers have this option.

  • Text: Add a text field to write the text you want.

  • Value: Add this field, and then select from the list the value you want to appear on the ticket. These values are obtained once again from the information entered in Business. You can identify these fields with the characters {}.

  • Double Value: Add this double field and then select from the list of values you want to appear on the ticket. These values are obtained once again from the information entered in Business. You can identify these fields with the characters {}.

  • Second currency total: If you use multicurrency, add this field so that the total of the secondary currency appears on the ticket.

IMPORTANT: At the end of the page, you will find the Back to original button that goes back to the default format of the order ticket. This button deletes all changes made.

FAQs:

When the order tickets are hooked up to the metal bar holding them in the kitchen, some information is covered. How do I solve that?

You can add more separators at the start of the tickets (review step 1 in the image), in order to avoid covering important information when you hook up the tickets on the metal bar, such as the name of the table or the waiter who sent the order.

Another option, if you do not want to waste paper, may be to drag the less important fields at the beginning of the ticket, such as the order number, and leave the other important information visible.

The text of the modifiers is printed very small, can I change it?

Of course, you can increase the font size for the modifiers. Go to the editor, select the modifiers (extra sauce field) from the list and change the size (check step 2 in the image). Finally, click on the Save button.