If the orders do not reach the KDS, there are several steps to see where the problem is:

  • Check that all devices, including the iPad with the KDS, are on the same Wi-Fi.
  • Check that the IP of the KDS (Swipe down the Options button in the KDS) is the same as the one in the printer setup at the backend.
  • Make sure that the iPad with Revo can access the iPad with the` KDS (pinging).
  • If all the above is ok, restart the KDS app.
  • If it still does not work, restart the KDS iPad and the router.